Increase lead capture and conversion with our AI-assisted web chat with & lead manager

Capture and convert leads more efficiently. Ninesixty’s AI-powered web chat and communication hub streamlines lead capture from various sources into one centralized location that we call Inbox. This allows you to quickly engage with new leads, ensuring a seamless and impressive customer experience.

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Automate

Automate lead capture with AI-assisted web chat.

SMS Response

Take the conversation offline by responding with SMS messaging.

Social Messages

Respond to enquiries from Instagram DM’s, and Facebook Messenger

Team Collaboration

Collaborate with your team to provide great customer communication.

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Capture leads and generate business, even when you're off the clock

Respond to, capture, and convert new business quickly with all inbound leads centralized in one place. Respond to messages coming in through your website, SMS, Facebook, and Instagram right from Inbox in Business App.

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Make a great first impression with rapid response times

Don’t leave new leads hanging. Local businesses can count on the AI-assisted web chat to keep communication lines open during the dinner rush, the daily school run, or after hours. AI-assisted web chat lead capture greets website visitors immediately and sends their contact information for follow-up. Add custom knowledge to expand the web chat widget’s ability to answer questions about a business’ hours, services, and more.

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Expand engagement with SMS

With an average open rate of 98%, SMS is a surefire way to catch the attention of your audience. Get more conversations started, and keep them flowing post-purchase to turn new sales into repeat business with nearly unlimited* SMS messaging from a local texting number (US and Canada). *Some carriers limit the number of sent messages per day to 2000-3000.

Increase ROI on lead generation expenditures

Invest in SEO and ad campaigns to attract more leads with confidence. Messages from SMS, Facebook and Instagram arrive right in Inbox, ready for follow-up. For enquiries coming through your business’ website, AI-powered web chat lead capture guarantees prompt responses and collects contact information to help acquire new customers. With a consistent, efficient lead management process in place, your business can invest in attracting new clientele with confidence that you’ll see a high return on your investment.

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Improve the customer experience through teamwork

Don’t send business into the arms of your competitors by responding too slowly. Manage all communication from a shared inbox where your whole team can work together to quickly connect with new leads. Collaborate on customer acquisition, sales, and support communication to provide a winning customer experience.